I have never dealt with it before, but you can check out this thread here. http://www.redtailboa.net/index.php?name=P...pic&t=14182 Hope this helps -Jon
First things first.... soak the snake in tepid (barely warm to the touch) for about 30 minutes then let him crawl through a towel a few times to see if the cap comes off. If it doesn't then soak him a bit longer. Second... double check your humidity levels. Make sure that you have the humidity up around 55-60% during shed especially.