So, a few months ago, I got a slightly used tank from a petshop, for a way discounted price. it's a Zoo Med Naturalistic Terrarium 18x18x18 and it was working really well until a few days ago. It's one of those where the front door opens and I would usually use the front door to feed and water my frog and anole in it, but the latch to the front broke and the door wouldn't open well, but mostly, I was scared to try to open it because if it broke, I might not be able to close it...and blah,blah,blah...me worrying lol So, I went on Zoo Med's website and called them and they sent me a new latch for free! She just asked for my name and address and she said it was on it's way! That's the best customer service I've ever gotten and I've heard that other companies, like Exo-terra, wouldn't be so quick about it and might make me pay for it. I'm just glad I got their brand of tank instead of another and I'll try to buy mostly their products from now on!